ave189 Account & Payment FAQ

ave189 accepts deposits via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI. Each payment method has its own minimum and maximum limits set by the payment provider. Typically, minimum deposits start at a small amount and maximums range from several million rupiah per transaction. You can make multiple deposits in a single day if you reach a method's daily limit. Deposit processing is instant for e-wallets like DANA and OVO. Bank transfers via BCA, Mandiri, BRI, or BNI may take a few minutes depending on your bank. If a deposit does not appear in your account within subject to verification, contact support with your transaction ID.

Withdrawal requests on ave189 are reviewed within one business day. Once approved, the funds are sent to your original payment method. E-wallet withdrawals to DANA, OVO, or GoPay typically arrive within subject to verification. Bank transfers to BCA, Mandiri, BRI, or BNI may take 1–3 business days depending on your bank's processing time. During holidays such as Idul Fitri or Idul Adha, processing may take longer. You can check the status of your withdrawal in your account history. If a withdrawal is delayed beyond the expected window, contact support with your withdrawal request ID and the payment method used.

Live-dealer tables on ave189 feature professional dealers in multi-camera studios running games such as blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo in real time. You interact with the dealer and other players via chat. Table limits vary by game and studio. Slots are automated games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways where you spin reels and outcomes are determined by a random number generator. Slots have fixed paylines and bet amounts. Live tables offer a social experience; slots are faster-paced and require no dealer interaction. Both are available 24/7 on ave189.

ave189 offers a weekly cashback promotion that returns a percentage of your net losses during the week. Cashback is calculated on Sunday and credited to your account by Monday. The cashback percentage and eligibility criteria are displayed in the promotions section of your account. Cashback is subject to terms and conditions, including minimum activity requirements. You do not need to opt in; cashback is applied automatically if you meet the criteria. Cashback funds can be withdrawn or used for further play. For specific details about current cashback rates and terms, check the promotions page in your account or contact support.

ave189 provides several account-control tools in your account settings. You can update your email address, mobile number, and password at any time. You can view your complete transaction history, including deposits, withdrawals, and game activity. You can set a session timeout to automatically log out after a period of inactivity. You can also review your KYC verification status and resubmit documents if needed. If you suspect unauthorized access, change your password immediately and contact support. For account security, never share your password or login credentials with anyone, and always log out on shared devices.

To contact ave189 support, use the live chat feature in your account or send an email to our support address listed on the contact page. When opening a ticket, provide your username, a clear description of your issue, and any relevant details such as transaction IDs or timestamps. Our support team responds during standard business hours. For urgent issues such as account compromise or payment problems, mark your ticket as high priority. Support staff in Jakarta, Surabaya, Bandung, and other regional offices handle inquiries in English and local languages. Average response time is within 2–4 hours during business hours.